Questions, answered.
Everything about ordering, files, pressing, and shipping. Can't find it? Send us a note and we'll get back fast.
What is a DTF transfer?
Direct-to-film (DTF) transfers are full-color designs printed onto a special film, coated with a hot-melt adhesive powder, and cured. You press the transfer onto a garment with a heat press and peel away the film, leaving a soft, stretchy, incredibly durable print. No weeding, no cutting, and it works on cotton, polyester, blends, and more, light or dark.
How does ordering work?
Upload each graphic, tell us the printed size and how many you need, and we lay everything out on a 30.5″ wide gang sheet for you. You pay for the length of film your order actually needs, so you never have to build a sheet yourself.
What's a gang sheet and how is it priced?
A gang sheet is one continuous run of 30.5″ wide transfer film with many designs on it. We price by the square inch of film used: sheet width × sheet length × your rate. Our estimator on the pricing page predicts the length from your graphics' sizes and quantities. The minimum sheet is 50″ long; there's no maximum.
Is there a minimum order?
Every order runs on at least a 30.5″ × 50″ sheet. That's roughly 24 full-size 11″ × 14″ prints or well over a hundred left-chest logos, so most orders clear it easily. If yours doesn't, add more graphics to the same order at no extra cost until the sheet is full.
Do you offer volume pricing?
Yes. Shops and brands with consistent volume get a negotiated per-square-inch rate that's applied automatically to every order on their account. Reach out through the contact page to talk numbers.
What file types do you accept?
PNG (transparent background, 300 DPI), SVG, or PDF, up to 10 MB each. Have an AI, EPS, PSD, or JPG instead? Contact us and we'll help convert it.
Do you check my artwork before it prints?
If you'd like us to. At checkout you can add an artwork review for a small flat fee: a person checks every file for resolution at your print size, transparent backgrounds, stray pixels and lines too thin to hold, and emails you before printing if anything's off. Skip it and we print your files exactly as uploaded. You confirm they're correct, and problems that come from the files themselves aren't reprinted.
What does "knock out black" mean?
We remove the black from a design, so no ink prints there and the garment shows through instead. On a black shirt it looks the same as printed black, but the transfer is lighter, softer and more breathable. Ask for it in the special requests box at checkout and name the designs. Only use it for designs going onto black garments: on any other color, those areas show the garment's color instead.
How fast is turnaround?
Most orders ship within 1–3 business days of artwork approval. Need it faster? Reach out and we'll do our best to accommodate rush requests.
Where are you located? Are you near Grand Rapids?
We print in Belding, Michigan, about 30 miles northeast of Grand Rapids. Every order ships UPS, so shops in Grand Rapids and West Michigan get the shortest ground transit we offer, and we ship the same transfers anywhere in North America.
Where do you ship?
We ship from Michigan to anywhere in North America, including Canada and Mexico. Shipping is calculated at checkout based on your order size and destination.
How do I apply the transfers?
Pre-press your garment for 3–5 seconds to remove moisture. Press the transfer at 300°F (150°C) for 10–15 seconds with medium-firm pressure. Peel the film immediately while it's hot, then do a final press for 5–10 seconds with a parchment or Teflon sheet for a soft matte finish. Full instructions ship with every order.
How durable are your transfers?
Our transfers are rated for 50+ washes when applied correctly and washed inside-out in cold water. They stretch with the fabric without cracking or peeling.
Do I need a heat press?
Yes. DTF transfers need even heat and firm pressure, which a household iron can't give you. Any clamshell or swing-away heat press works. We don't sell presses, but GPI Supplies (www.gpisupplies.com) carries everything from starter presses to production models.
Ready to print something great?
Create a free account, upload your artwork, and have transfers on the way in a couple of clicks.
